Last updated: 10 December 2025

1. Introduction
Birchwood is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

2. Personal Information We CollectWe may collect personal information including:
• Full name
• Email address
• Phone number
• Business or residential address
• Project and enquiry details submitted through forms
• Any other information you voluntarily provideWe may also collect non personal information such as browser type, device information, pages viewed, session duration, and referral data for analytics purposes.

3. How We Collect Information
We collect information when you:
• Submit an enquiry or contact form
• Email or call us directly
• Request a quote or consultation
• Browse or interact with our website
• Use cookies or analytics tools4. How We Use Your InformationYour information may be used to:• Respond to enquiries and requests
• Provide quotes and services
• Communicate about current or upcoming projects
• Improve our website and service offering
• Comply with legal and regulatory obligationsWe do not sell, rent, or trade your personal information.

5. Disclosure of InformationWe may disclose personal information only where necessary, including:
• Trusted contractors and consultants involved in your project
• Third party service providers such as website hosting, email platforms, or analytics tools
• Legal authorities where required by lawAll third parties are required to handle your information securely and for authorised purposes only.

6. Cookies and AnalyticsOur website may use cookies and analytics tools such as Google Analytics to understand visitor behaviour and improve site performance.You can disable cookies in your browser settings, however some website functions may be affected.

7. Data SecurityWe take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure through secure systems and access controls.While we implement safeguards, no online data transmission can be guaranteed as completely secure.

8. Access and CorrectionYou may request access to or correction of the personal information we hold about you by contacting us using the details below.

9. Third Party LinksOur website may link to third party websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies.

10. Changes to This PolicyThis Privacy Policy may be updated from time to time. The most current version will always be available on our website.

11. Contact DetailsFor any privacy related questions or requests, contact:
‍Birchwood
‍
Email: hello@birchwoodgroup.com.au
Phone: +61 407 660 417
Address: 131 McKinnon Road, McKinnon VIC 3204